IRCTC stops paying compensation to passengers for delays in private trains: RTI

IRCTC has informed that it discontinued the scheme of giving compensation to passengers on delay in private trains five years ago.

This information was received in response to an application filed by news agency PTI under the Right to Information (RTI) Act.

The Ministry of Railways established Indian Railway Catering and Tourism Corporation (IRCTC) with the basic objective of operating all catering and tourism activities of the railways. It currently handles ticket booking and private trains.

According to the IRCTC, under this scheme, Rs 26 lakh was given as compensation to the passengers from 4 October 2019 to 16 February 2024.

According to the information, in the year 2023-24 alone, compensation of Rs 15.65 lakh was given to the passengers.

IRCTC, in response to the RTI, said, “The scheme providing compensation in case of delay or running of private trains has been discontinued with effect from 15 February 2024.”

The Corporation has refused to divulge the reasons behind the step saying it's confidential.

According to the RTI reply, IRCTC operates two Tejas trains -- one from New Delhi to Lucknow (from 4 October 2019) and the other from Ahmedabad to Mumbai (from 17 January 2020).

The reason behind paying compensation to the passengers was to attract them towards these trains, which was a part of marketing activities, it said.

A compensation of Rs 1.78 lakh was given in 2019-20, zero in 2020-21, Rs 96,000 in 2021-22, Rs 7.74 lakh in 2022-23 and Rs 15.65 lakh in 2023-24 has been given to the passengers, the Corporation said in the RTI reply.

On the question of the amount of compensation given to the passenger in case of train delay, it said that Rs 100 was given as compensation to the passenger for a delay of 60 to 120 minutes and Rs 250 was given for a delay of 120 to 240 minutes.

According to IRCTC, in case of cancellation of the train, the full fare was refunded to the passengers and in case of delay, food and water facilities were also provided to the passengers.